11 Bad Privacy Policy – How Your Data Is Protected

11 Bad Trusted by millions of players across Bangladesh. To uphold that trust, we operate on three core principles — transparency, security, and user control.

This privacy policy explains 11 Bad What data is collected while you use the platform, how it is used and stored, and what rights you have. We want you to feel completely at ease 11 Badcan play at.

This Policy 11 BadApplies to the website, mobile app, and all related services. By using the platform, you are deemed to have agreed to this policy.

11 Bad Only the data genuinely necessary to provide our services is collected. Gathering unnecessary data goes against our policy.

Outside the above list 11 Bad No additional data is collected beyond what is needed. If extra information is ever required, your explicit consent will be obtained in advance.

Collected data is used solely for the purposes listed below and for no other reason:

• Account Management: Registration, login, KYC verification, and account security.
• Payment Processing: Processing deposits and withdrawals securely and maintaining transaction records.
• Customer Support: To understand and resolve your issues quickly.
• Security Monitoring: Detecting fraud, hacking, and suspicious activity.
• Responsible Gaming: Identifying unusual betting patterns to assist members.
• Legal Obligations: Meeting the requirements of applicable laws and regulatory authorities.
• Service Improvement: Analyzing which features are most used to improve the platform.

Your data is never used for targeted advertising or profiling. 11 BadYou are a member at 11 Bad, not a marketing target.

11 Bad Your data is protected using industry-standard technology. The following measures are always active:

• 256-bit SSL/TLS Encryption: All your communication with the platform is encrypted. No third party can intercept or view your data in transit.
• Separate Database Server: Personal and financial data are stored on separate, secured servers.
• Regular Security Audits: External cybersecurity experts conduct penetration testing every quarter.
• Two-Factor Authentication (2FA): A verification code is sent to your mobile each time you log in to confirm your identity.
• Staff Access Controls: Not all staff can access all data. Access is granted on a need-to-know basis.

That said, no digital system can guarantee 100% absolute security. In the event of a security breach, 11 Bad Affected members will be notified within 72 hours and the issue will be resolved promptly.

11 Bad Your data is never sold to advertisers or data brokers. However, limited data is shared with trusted partners as necessary to deliver our services:

• Payment Processors: Only the information necessary to process transactions is shared with bKash, Nagad, and banks.
• Game Provider: When playing third-party games, the game provider receives only minimal session data.
• Cybersecurity Services: Fraud detection software analyzes anonymized device and behavioral data.
• Law Enforcement: Data may be disclosed if required by a court order or valid legal process.

Our agreements with these partners ensure they use data only for specified purposes and may not resell it under any circumstances.

11 Bad Cookies are used on our website and app. Cookies are small data files stored in your browser that help improve your experience.

The types of cookies we use:

• Essential Cookies: Used to remember your login state, session security, and language preference. These cannot be disabled as the site cannot function without them.
• Performance Cookies: Used to detect page load speed and errors. This data is collected anonymously.
• Preference Cookies: Remembers your game preferences and interface settings. You can turn this off at any time.

You can delete cookies or block new ones at any time through your browser settings. Note that doing so may affect your experience with certain features.

11 BadIf you have an account with us, you have the following rights and exercising them is straightforward:

To exercise these rights, support@11bad.imEmail us or reach out via live chat. Requests are typically resolved within 30 days.

11 Bad We are strongly committed to keeping minors away from gaming. Our platform is strictly for users aged 18 and above.

We do not knowingly collect data from anyone under 18. If a minor creates an account using false information and this comes to our attention, the account is immediately closed, all data is deleted, and any deposited funds are returned.

If parents believe their minor child has 11 Badhas created an account, please contact support immediately. We will act promptly.

Different types of data are retained for different periods:

• Account Information: For the duration your account is active, and up to 5 years after closure (as required by law).
• Transaction Records: Up to 7 years under financial regulatory requirements.
• Customer Support Records: Up to 3 years, for dispute resolution purposes.
• Gaming Logs: 2 years for responsible gaming analysis.
• Device & Login Information: Retained for up to 6 months for security purposes.

Once the retention period expires, data is securely deleted. 11 Bad No data is retained longer than necessary.

For Business or Legal Reasons 11 Bad This Privacy Policy may be updated from time to time. For significant changes:

• Members will be notified by email or in-app notification at least 15 days before any changes take effect.
• You can check the "Last Updated" date at the top of this page to see when the policy was last revised.
• Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
• If you do not agree to the changes, you will have the option to close your account and withdraw your balance.

For any privacy-related questions, requests, or complaints, please contact our Data Protection Officer:

If you email us in Bengali, you will receive a reply in Bengali. We take your privacy concerns seriously.